ABOUT US
technical service and advice from people
you can trust in a language you understand
it support is an it company that specialises in providing it services for businesses
Our primary skills and experience revolve around the installation, maintenance and break fix support of Microsoft Small Business Server, Exchange Server and Windows Server. We also have skills and experience in maintaining a wide range of Microsoft Server supporting solutions such as Antispam, Antivirus, Backup, Web Management and Blackberry.
we believe the three biggest benefits for our customers are:
The value for money we provide
Our pragmatic approach
Our ability to understand our customers business needs.
SERVICE
experienced hands-on technical support focusing
on where, when and how you need it
engineering
IT Support can provide your business a complete range of IT engineering services, from installation and configuration to ongoing maintenance and break fix support. We have particular skills and experience with Microsoft, Citrix and Thin solutions, Cisco LAN and WAN, as well as backups and business continuity planning.
maintenance programs
Our experience is that it is more cost effective and less disruptive for your business to keep your IT equipment performing well and running reliably, than it is to allow it to fail.
IT Support have maintenance programmes that covers the elements of your network essential to the reliable functioning of your hardware and software.
At every maintenance visit we provide you with an electronic copy of the status of your network, from hardware to software. This approach empowers your business by keeping it informed and up to date with the status of your IT network.
hardware and software procurement
IT Support take the hassle out of buying IT equipment. We have a very good working knowledge of most of the commonly deployed IT Vendors and provide realistic advice on what will works for you. You can view examples of the range of solutions we provide on our supported vendors page.
SUPPORT
reliability, support, price and performance
hardware: ibm | hp | cisco | 3com | citrix | wyse | toshiba | philips
software: microsoft | citrix | symantec | trend | nod | blackberry | lotus | vmware
We know the importance of recommending solutions that. IT Support understands that you want your IT infrastructure to be cost effective and work hard for your business. We carefully select vendors based on the following criteria.
Reliability
Support
Price
Performance
NEWS
messages to our customers
new dedicated service line for it support customers
Our business has now grown to the point where the on-site engineers are finding it increasingly difficult to answer calls as quickly and as often as we would like.
Your business is important to us as we work towards providing the most efficient and effective solution to enable you to contact us.
For these reasons we now have a new IT Support Service line. This line will be answered 8.30am to 5.00pm and your calls will be handled efficiently.
Please use this line in the first instance to log your service call. Your details will be taken and logged into our system and accessed by our mobile engineers.
Alternatively you can email your service call to our email dedicated for this purpose – service@itsupport.net.nz
Thank you for your co-operation. We welcome any feedback you have as we try to ensure our service is as efficient and effective as possible – email: admin@itsupport.net.nz
FEEDBACK
"proactive service with attention to detail"
anne becroft, oceania media
"I have dealt with IT Support Limited for a number of years. They consistently provide a proactive service with attention to detail. John Jamieson and his team are always pleasant to deal with and when on task will go the extra mile to get jobs completed on time. They are reliable and consistently provide value for money".
glenn wilken, it manager, coffey projects (nz)
"There would be few IT Mangers who have enjoyed the sort of commitment, technical excellence and continuity that IT Support have provided over the last half decade. Over this time, John and his team have provided top-rate support across a large array of technologies and have assisted us with great advice and competitive procurement options. In an IT world of automated telephony and 0800 numbers that frustrate, being able to pick up a phone and directly speak to same folk who know our issues and take ownership of the whole problem is tremendous."
pete herd, owner, one stop cutting shop
"Our business invests millions of dollars in its production equipment. We need this equipment to work reliably to help ensure that our business can thrive and continue to deliver the products that our customers need. John our IT Support engineer has provided our business consistently good engineering support for many years. IT Support are not only responsive but also proactive in providing us advice and service to help ensure that our business runs smoothly. IT Support work hard for our business."
CONTACT US
contact details
Phone: +64 9 281 3421
POBox: PO Box 84172 Westgate, Auckland
Email: service@itsupport.net.nz
Admin: admin@itsupport.net.nz
terms and conditions
Please click here to download our terms and conditions
keeping it real
I understand the importance of keeping business costs manageable and still getting good service. My engineers and team work hard to provide realistic and affordable service and solutions for you and your business.
